Who is Uchoose anyway?
Uchoose started in 2015, when two Industry leaders saw the need to offer a comparison service that showed no fear or favour to retailers. Built on a value of honesty, Uchoose receives exactly the same amount from each of its panel retailers for a sale. That way it is free to present to you the offers it has available within your area and you can freely choose which one suits you.
Through the years, Uchoose has helped thousands of Australian business and residential customers find a better energy deal. Our services are offered for free to consumers and small business owners. After a short consultation over the phone, you can choose between alternative providers or stay where you are. Either way, we have demystified your bill. For many, we have identified the “loyalty tax” they have been paying by being on default offers. We pride ourselves on offering free independent advice and assisting customers through the switch process.
Give us a call now on 1800 000 445!
Some Frequently Asked Questions
Uchoose obtain the rates directly from the retailers we represent. To protect you from error, all calls are recorded. When you agree to switch to one of our retailers, we repeat the rates as part of the verbal contract. Then once accepted by the retailer they send you a welcome pack which again has a copy of the rates.
Should there discrepancy, in the rates for whatever reason, including misunderstanding, you have the right to withdraw your application within the 10 day cooling off period. You would then continue to be serviced by your incumbent retailer.
The Default Market Offer is an electricity tariff set by the Australian Energy Regulator (AER), which is likely to effectively serve as a price cap for energy retailers. Customers previously on standing offers will be automatically switched onto their retailer’s cheaper default price
The DMO varies from area to area, state to state. It is influenced by state legislation, and the distributor used for a specific area. The price of the DMO is based on “the efficient cost of operating in the region, including a reasonable margin, as well as customer acquisition and retention costs,” according to the AER.
The Victorian Default Offer, (VDO) introduced by the Victorian Government on 1 July 2019, is a simple, and reasonably priced electricity option that safeguards consumers unable or unwilling to engage in the electricity retail market.
The Default Market Offer is the annual maximum total bill amount (called a reference price) energy companies can charge for the 'standing offer' prices based on a set average usage amount. It's a reference price designed to make it easier for customers to compare energy plans across different providers.
It is independently set by the Essential Services Commission (ESC) and all electricity retailers must make this available to their Victorian customers. From 1 January 2020, the VDO price will cover all standing offers, including time-of-use, demand and flexible tariff structures.